Seham Khalifa Aamer Al Sawwafi

OBJECTIVE: The goal is to leverage my academic skills in a practical environment that provides motivation, challenge and encouragement. I am aiming for a challenging assignment that is application oriented and provides a good work culture in Information Technology . EDUCATIONAL QUALIFICATION:  2014: 1.Certificate of GIMP Open source programe , Al Alawi Training Center.  2013: 1. Certificate of IC3 Authorized Educator , CertiPort. 2. Certificate of Entrepreneurship Development Programme , Bahwan CeberTek . 3. Certificate of E-Learning & Effective Office Management Skills , Bahwan CeberTek .  2012: 1. Certificate of Marketing Strategy & Supervisory Skills , Bahwan CeberTek . 2. Certificate of Receptionist Skills &Telephone Etiquette , Bahwan CeberTek . 3. Certificate of Problem Solving & Decision Making , Bahwan CeberTek .  2011: 1. Certificate of IC3 in ITS Skills, CertiPort . 2. Certificate of Hardware /Software Troubleshooting & Team Building , Bahwan CeberTek .  2010: 1. Certificate of Train The Trainer , Bahwan CeberTek. 2. Diploma of NLP , Gulf Achievements for Training & Consultancy.  2005 – 2008: Diploma in Information Technology , Nizwa College of Technology.  2004 – 2005: General secondary school certificate, Fatma bint Asad Secondary School, Ibri, Sultanate of Oman (85%). EXPERIENCE PROFILE:  2014 – until now : Work in Manahel Knowledge Training Services. Role: IT Trainer and Head of Coordination Section & Maintenance . Duties:  Presentations preparing and Report writing.  In field of Customer Services & Receptionist Skills  Provide courses plan and follow-up courses documents.  Getting feedback on the courses programs and future plan.  Training Royal Oman Police(ROP) staffs Internet and Computing Core Certification(IC3) course.  Training government staffs, Ministry of Defense staffs and students Information Technology Courses.  Computer maintenance.  2011 - 2013: Work in Bahwan CyberTek , Temporary employment contract as IT Teacher Role: IT Teacher . Duties: 1. IT teacher. 2. Manage the center 3. Maintenance computer. 4. Customer services. 5. Call center 6. Collect paper.  2010: 1.Work in Census Project 2010 , Temporary employment contract as Counter for (10 ) days. 2. Work in Census Project 2010 , Temporary employment contract as Data Collector for (4 ) month. Role: As Member of Census Project team. Duties: 1. Collecting date from the families by using handling devices . 2. Updated geographic database by reality on the ground 3. Data auditing. SKILLS AND ABILITIES: Language skills:  Arabic: Mother Tongue.  English: Fluent Speaking, Reading and Writing. Computer skills: Familiar with computer applications including but not limited to:  Microsoft Office Package..  Software and Hardware.  End User Support.  Photoshop. Interpersonal Skills:  Working as a group leader in field projects.  Ability to analyze and solve problems.  Can work in a team environment in field and office.  Excellent interpersonal and communication skills.  Task force member of various decision-making groups.  Able to deliver a presentation effectively and without supervision.  Ability to keep calm under pressure. CERTIFICATES:  Certificate of participation in Shababi Summer Program by Directory Of Sport Affairs in 2015.  Certificate of participation in Shababi Summer Program by Directory Of Sport Affairs in 2014.  Certificate of participation of workshop by Gulf Cooperation Council (GCC) Titled " Community building initiatives and Youth" in Bahrain Kingdom during 27th -28th of August 2014  Certificate of participation of workshop by Gulf Cooperation Council (GCC) Titled " Health, sports and entertainment industry" in UAE during 10th -11th of August 2014 .  Certificate of participation of workshop by Gulf Cooperation Council (GCC) Titled " Employment and skills-building and entrepreneurship" in Oman during 4th -5th of May 2014 .  Certificate of participation of Conference by Gulf Cooperation Council (GCC) Titled " Youth Conference in the GCC" in Kingdom of Saudi Arabia on 21th of November 2013  Certificate of participation Community Initiative Competition organized by Information Technology Authority ( ITA) 2013 .  Certificate of participation in Shababi Summer Program by Directory Of Sport Affairs in 2013.  Certificate of participation in Convoy digital society organized by Information Technology Authority ( ITA) in 2 nd of July 2013 REFERENCES: 1. Mr. Mahmood Al Gafri , Manager of Manahel Knowledge Training Services Mobile: + (968) 95505535, Email: [email protected]. 2. Sathyanarayana TM Vice President- Education & Training BahwanCyberTekLLC, Mobile: + (968) 92729055, Email: [email protected]