Maryam Ali Al-Alawi

·         Manage Mail Exchange server 2008 and 2013.

·         Excellent skill in MS office collection and Adobe collection.

·         Using Remote program, desktop and PC Support.

·         Install Software, system installations, upgrades, license and hardware.

·         Network managing, wired & wireless configuring.

·         Cisco IP phone, Fax & printer configuring.

·         ITSM Experience.

·         Good Knowledge on ITIL framework- Service Desk, Incident, problem, change and configuration management.

·         Incident recording of all problems in IT360 system.

·         Kaspersky workstation server (adds PC’s on it and makes tasks and check updates…etc.).

·         Knowledgeable in Microsoft Active directory.

·         Knowledgeable in Microsoft Windows Management.

·         Knowledgeable in Asset manager program.

·         Trouble shooting / Problem Solving for (printers, photocopier, fax).

·         Dealing with Oracle, Lims, CMS and CRM issues and installations.

·         Prepare training for users and trainees.

·         Movie montage using (adobe Premiere and After Effect, Sony Vegas).

·         Designing certificates and books covers.

·         Interpersonal skills: (Team Working / Leadership as well as individual skills, Time Management, Communication Skills).

·         Good experience in IT projects and implementation.

·         Excellent communication skills (oral & written) in English and Arabic.